Process Servers – Adapting Technology for Better Service
Modern technology makes it easier for people to stay in contact Process servers no matter where they are. For process servers, technology can make the job easier and keep clients happier with frequent updates. Here are a couple of technological items every process server needs to have in order to provide the best service to all his clients.
Online client database
One of the beautiful things about the advent of the Internet is that it allows for instantaneous communication. This tool is invaluable for not only keeping track of clients, but allowing clients to get immediate updates about where you are on all the cases you’re serving for them.
An online database enables process servers to keep detailed records of all their clients and the cases they’re working on, as well as all the steps they’re taking to serve the documents. These databases can even be set up to send out automatic emails once the documents have been served. That provides both the clients and the process servers with documentation should the need arise in a court case.
Also, allowing clients to access the database gives them immediate information about where all their cases stand. With all those features combined, clients are just as aware about what’s going on as the process server is.
Punctual updates are a major benefit to providing a quality process service. Most of the time, process servers handwrite notes to update clients, a practice which is both unreliable and unprofessional. Automatic emails and a client database are both more convenient and more reliable than a scribbled note that could be lost, forgotten or ruined.
Who doesn’t have a cell phone nowadays? Well, you may be surprised. A number of people continue to shun cell phones for a variety of reasons, but your process server shouldn’t be one of them.
Process servers are rarely in the office, or at least they shouldn’t be most of the time. They ought to be out and about, serving the papers they are hired to serve. This is why a cell phone is a very valuable asset.
If you’re able to serve the papers, you can immediately call your clients to let them know the details. Plus, with so many cell phones having Internet access now, a process server would also be able to update the client database immediately.
Other things to seek from a good process server
While technological goodies are important for providing punctual, reliable service for clients, truly good process servers have other qualities to help them deliver the best service possible. For one, they will be licensed, bonded process servers who do the job full-time, not just at nights or on weekends. Clients will be looking for credible members of a national organization, like NAPPS, as those organizations have stringent requirements for membership and ethical bylaws for members to follow.
With a combination of modern technology and solid integrity, process servers can give their clients the quality service they deserve. As a process server, if you’re not using a cell phone or an online database to keep clients updated, then you may be losing clients to competition that does.